Email Support Data

I thought it might be interesting to look at my last chunk of emails by what hour they were answered. It does seem to show some patterns. Some that may not be healthy for any real separation between on/off work hours. It is good that I’ve got no email in the 1AM to 5AM zone. It is bad (probably) that I answer a large amount of email around 9PM. I probably also need to think harder about creating some defined email response windows so that email is not interrupting work that requires more focus and concentration. It’s easy to let the busy work drag you down while feeling “productive.” flickr photo shared by Tyne & Wear Archives & Museums with no copyright restriction (Flickr Commons)

Rampages Stats vs My Own Data

flickr photo shared by NASA on The Commons with no copyright restriction (Flickr Commons) It’s that time of year when you try to prove to your institution that the work you do matters . . . and I am prepared to make it rain datums.1 I’m not sure how valuable this will be to others but who knows and it helps me to write it down. Currently, my former team of 5 is now just me. So this stuff is sole mio23 and compasses everything from manual password resets to full on custom development work with faculty. Can you tell when the semester started? That’s an increase of abut 2,400 sites in about 3 weeks. I’ve got our weekly Twitter/Google Sheet spitting this out and writing it to a spreadsheet so this data was handy. I’ve been playing with logging data for a variety of reasons. For instance I now tag my rampages support emails in GMail and that logs them to a spreadsheet each night. I’m at least mostly consistent doing that because it’s a very light weight action on my part. I can then get an idea how stuff is really playing out rather than simply my perception of things (although that matters too). The chart above represents rampages email support over the last 30 days as of […]