Gravity Forms has a great Slack addon that lets you push content from form submissions into Slack. I like it because you can centralize conversations in Slack while guiding submissions from people outside your organization. I’ve used it mainly for support requests. Slack is an easy place to discuss the submission (doing this via email […]
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via GIPHY I don’t know why these two things are connected in my head but they are. So this is another one of those odd workflow posts. Here’s the scenario. I built a Slack App in their Bolt javascript SDK. That app has a command /courseupdate that triggers a modal with a selection and three […]
Every place I’ve ever worked we’ve ended up talking about paths to deal with support emails and follow ups. Generally there is an existing technology helpdesk support system but it is usually unpleasant to use and hard to customize.1 What we have currently at Middlebury is a fairly typical combination of things going on. We […]
Since we’re making channels in Slack via our project creation, it made sense to archive them when the project was completed. In projects (this particular post type) we have a custom field for the start date of the project and one for the end date of the project. Step one is to check on updates […]
Image from page 279 of “The Ladies’ home journal” (1889) flickr photo by Internet Archive Book Images shared with no copyright restriction (Flickr Commons) In working through the project page a bit more, it seemed like it’d be more pleasant to start in WordPress and have our events echo outward in other services. One of […]
Image from page 249 of “The development of the chick; an introduction to embryology” (1919) flickr photo by Internet Archive Book Images shared with no copyright restriction (Flickr Commons) I ended up doing this while pursuing some of the API integration stuff for our projects page. It doesn’t list the private pages and might be […]
flickr photo shared by ReflectedSerendipity under a Creative Commons ( BY-SA ) license Like everyone else it seems, we started using Slack at work. It’s been a while (maybe 6 months?) and I’ve had mixed feelings which seem to be echoed by the group so I thought I’d take a harder look at our use […]