Troubleshooting WordPress

This is an attempt to explain a pattern of troubleshooting WordPress through a specific event and perhaps reinforce the need for me to be humble in all interactions with people. So even if you never have this problem this might be useful. Symptoms An admin for one of our sites using FeedWordPress and suddenly can’t see any feeds in her syndicated sites view for that plugin. She sends me an email. I drop into the site and check. All looks good to me. Sadly. Sadly. Sadly. I respond to her and say it seems to be working on my end . . . has she tried another browser, computer, login/logout/restart etc. It’s easy to end up assuming the person reporting the problem is wrong by default. I get a fair number of emails. Many of them, probably most of them, report problems that are more human than mechanical. It’s easy to fall into a trap of assuming it’s a human issue, especially if a superficial inspection confirms that suspicion. It’s also called a trap for a reason. Avoid it if at all possible and if you fall into it please attempt to climb out.1 A bit later she indicates that she has done these things and the problem persists. I go back to the site. It still works for me. […]