(PDF) Moving off the Map: How Knowledge of Organizational Operations Empowers and Alienates

This paper examines how employees become simultaneously empowered and alienated by detailed, holistic knowledge of the actual operations of their organization, drawing on an inductive analysis of the experiences of employees working on organizational change teams. As employees build and scrutinize process maps of their organization, they develop a new comprehension of the structure and operation of their organization. What they had perceived as purposively designed, relatively stable, and largely external is revealed to be continuously produced through social interaction. I trace how this altered comprehension of the organization’s functioning and logic changes employees’ orientation to and place within the organization. Their central roles are revealed as less efficacious than imagined and, in fact, as reproducing the organization’s inefficiencies. Alienated from their central operational roles, they voluntarily move to peripheral change roles from which they feel empowered to pursue organization-wide change.

On “ChatGPT Psychosis” and LLM Sycophancy

So, how about instead the warning goes something like this: “WARNING: Large language models are not statistical tables, they are artificial neural programs with complex emergent behaviors. These include simulations of emotion. ChatGPT can be prompted to elicit literary themes such as AI “glitches” and “corruptions”, simulated mystical content, etc. These are not real and the program is not malfunctioning. If your instance of ChatGPT is behaving strangely you can erase your chat memory by going to settings to get a fresh context.” For bonus points include concrete examples/screenshots of what fake AI “glitches” and “simulated mystical content” look like so that users know this stuff is in the model and not to be taken literally.

AI Oversight Is Becoming a Board Issue

Both AI and ESG encompass a wide breadth of corporate issues, with considerable overlap, including:

Environmental—As AI models grow in size and complexity, so does the necessary computer processing power, which can carry a very large carbon footprint.
Social—Companies that deploy AI for hiring, lending, housing, or insurance decisions need to consider ways to assess and, if necessary, remediate potential discrimination associated with those initiatives. Some AI applications have also been criticized for exacerbating income inequality, displacing large numbers of jobs, facilitating human rights abuses, and manipulating individuals’ behavior.
Governance—For AI programs to meet increasing regulatory requirements, as well as emerging ethical standards, the risks described above must be identified and mitigated through appropriate corporate governance, including policies, procedures, training and oversight.

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